• Chris Priebe

Intercom

Integrate Intercom with Zelt in order to manage user accounts for your employees in Intercom, sync personal information changes for employees and measure activity in the app.


Integration features


✅ Create accounts for new joiners during onboarding

✅ Keep user information up to date via Zelt

✅ Remove access for team members during offboarding

✅ Coming soon: Log in via Zelt SSO

✅ Coming soon: Assign users to groups

✅ Coming soon: Analyse app usage across users and time


Requirements


Permissions: Admin rights required to activate the integration

Plan: All Intercom plans are supported


How to set up the Intercom integration in Zelt


All admins and any employee who has app install access can activate the integration. The integration can be set up within only a few seconds by following these simple steps:

  • Click the Intercom icon in the Zelt app marketplace

  • Select Connect on the Intercom information pop up to add it to your installed apps

  • Select Connect to Intercom to set up the integration, you will be forwarded to the Intercom OAuth consent screen

  • If you are not signed in already, sign into your Intercom account

  • Give your consent

  • Access the Intercom integration from your home screen under Apps


How to use the Intercom integration in Zelt

Once the integration is successfully installed, the app icon will show up on your Zelt Homepage under Integrations. By clicking on the icon Zelt admins can see who in the company has access to Intercom and can enable or disable access, and assign licenses to individual users with one click.

  • List users: Lists who in your organisation has access to Intercom and who does not

  • Create accounts: Invite users to get access to Intercom and create their account

  • Remove accounts: Delete users to revoke access

  • Update employee information: Import employee information into Zelt and sync back any updates in your employee database for Intercom


How to uninstall Intercom in Zelt

In order to uninstall Intercom and delete the API key or OAuth token we are storing for this app, follow the simple steps below. You can reinstall the app from the App Store and reauthorize at any time.

  1. Navigate to your Intercom app in your admin account

  2. Select “Settings”

  3. Select “Disconnect”

Support instructions

If you have any questions regarding the above or any other topics related to this integration, our support team will respond promptly to any support tickets sent via support@zelt.app.

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